• Terms & Conditions

    Are you a Hero looking to get informed? Click on the drop down menu at the top right corner and select your company to see your specific Terms and Conditions. Otherwise your use of Health Hero is bound by the General Terms and Conditions below.

  • General Terms & Conditions

    Please address questions related to our privacy practices to
    hello@gohealthhero.com
    ­

     

    Covered Entities

    This Privacy Policy covers all interactions with the Health Hero, Inc (dba Health Hero) (the “Company”) services (the “Services”), including the Health Hero website GoHealthHero.com (the “Site”), Health Hero Mobile Applications (the “App”), Health Hero Engagement Calls, Texts, and Emails (“Engagement”), Automated Interfaces (“APIs”), Slack and Social Apps, and other features launched by the company.

     

    Health Hero's treatment of personal information that Health Hero gathers when you use Health Hero services and how that information is shared with other parties, with regard to the information we collect. We reserve the right to modify this policy at any time, and without prior notice, by posting amended privacy policy and terms on this website. We encourage you to review this policy periodically for any updates.


     

    How Personal Information Is Used

    In order to improve the quality of results as you use Health Hero repeatedly, Health Hero may use a temporary session cookie to remember your identity..

    Certain other functions of Health Hero create profile data ("Profile Data") and are only available if you create and are logged in to a Health Hero account:

    We ask for your email address and a password when you create your account in order to control access to it. Your username is used to identify you to other Health Hero users if you specifically allow for this to happen.

    Health Hero remembers how you use Health Hero. Over time this will increase the effectiveness of the services you receive.

    Health Hero may make certain aggregated and anonymized data available to developers via an Application Programming Interface ("API"). Data accessed from the API may be used in outside applications subject to the review and approval by Health Hero.

    To keep you informed of the latest improvements and alerts relating to Health Hero, Health Hero may send you emails and or mobile alerts. You have the ability to opt out of receiving emails and/or mobile alerts.

     

    Sharing of Personal Information

    Any personal information that you disclose on Health Hero becomes available in the system and can be viewed by your program administrators. If you opt in, certain pieces of information are also visible to other members of your Company/Group. We strongly discourage you from providing any sensitive or personally identifiable information (such as an email address or phone number) through free text or images (e.g., photos, bios, forum postings, evaluations) when submitting or contributing to such public content. We may also use your email address without further consent for infrequent, important marketing or administrative purposes. Health Hero reserves the right to send specific administrative notices that are required by law, regulation, or as needed to service your account, even if you have opted out of receiving marketing messages.

    Health Hero reserves the right to send specific notices about your program activity if you have engaged with specific programs, tools or applications from Health Hero (e.g., Point earning, Badges, alerts).

    We may share with third parties certain pieces of aggregated, non-personal information such as usage statistics and effectiveness metrics. Such information does not identify you individually.

    Health Hero or Partners may send you marketing messages about products, special offers and services offered by Health Hero or third parties. If you do not wish to receive specific program notices or marketing messages, you may opt out by updating your account profile at any time on the Site or by contacting Health Hero's customer service department at suport@gohealthhero.com

    We may employ other companies and people to perform tasks on our behalf and sometimes need to share your information with them to provide products or services to you. Examples include analyzing data, providing marketing assistance, and providing customer service.

    The Site and emails we send you may contain links to other websites. We are not responsible for the content or privacy practices of those websites, including the use of personally identifiable information about Health Hero members collected by those websites.

    Other members, and sometimes Partners (pursuant to written agreements designed to limit the use and disclosure of your personally identifiable information), will be able to view your Profile Data.

    Additionally, so that others can learn from your experiences, your Profile Data will be aggregated and made available to other members and non-members.

    In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if Health Hero, or substantially all of its assets, were acquired, customer information would be one of the assets that is transferred.

    Additionally, we may disclose your personal information after notifying you and obtaining your consent.

    Information Collected

    Health Hero uses both personal and non-personal information to provide you with a superior user experience and, as necessary, to administer our business. For example, we collect information that allows us to:

    • Reward participants in the Rewards Program for certain activities;
    • Be able to reward participants in our Marketing Programs;
    • Provide a more personalized experience;
    • Authenticate a user's identity;
    • Promote partners and vendors who support Health Hero's Programs;
    • Conduct research and perform analysis in order to measure, maintain, protect, develop, and improve services;
    • Administer sweepstakes, contests, promotions, or surveys;
    • Communicate with you about special offers, events, or new products or services;
    • Customize and enhance our Site and advertising.

    To participate in any of our Programs we may need to know your home address or contact address, contact phone number, email address, which we receive through various sources including a Health Hero Marketing Partner or yourself through voluntary sign-up. In order to participate in any of our Programs, we also may require you to create a unique password and security PIN and question and to agree that Health Hero may record certain information about you. From time to time, participants will be asked for personally identifiable information such as demographics (age, income, etc), psycho-graphics (what you like to purchase, etc) and interests. Submission of this information is entirely voluntary and may qualify you for additional rewards and Health Hero Points earning opportunities. In addition, Health Hero records content, such as text, images, pictures, and profile information, which you may either submit or upload to the Site or other Health Hero platforms such as off-site mobile applications or a social media platform. User images and screen names that you upload to the Site or select will be displayed in order to identify you, both to yourself and to other participants.

    To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's privacy standards.

    Before you begin participation in any of our Programs, you will need to activate or register your account on either the Site or via a Health Hero partner site. The method for activating or registering your account will vary by Rewards Program.

    Health Hero does not rent or sell members' personally identifiable information or program activity with anyone without a member's expressed consent.

    If you choose to send Health Hero email inquiries or feedback or contact the customer service department, Health Hero may collect your personal information including your email address.

    We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful.

     

    Automatically Collected Information

    When you use Health Hero, our servers automatically record standard information that your browser sends whenever you visit a website.These server logs may include information such as the page(s) you visited, your Internet Protocol address, Health Hero cookie information, browser type, browser language, and the date and time of your request. Health Hero uses this traffic data to help diagnose problems with its servers, analyze trends and administer Health Hero.

    Generally, Health Hero automatically collects usage information, such as the numbers and frequency of visitors to Health Hero and its components, number of links clicked within the Site, etc. This data is only used in the aggregate. This type of collective data enables us to determine how users interact with the Health Hero service, so we can identify areas for improvement.

    We use cookies to make Health Hero easier for you to use, for example by remembering that you are logged in. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and tell us how and when pages in Health Hero are visited and by how many people. Health Hero cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your screen name or email address is.

    The "help" portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. You can set your browser to refuse all cookies, but some Health Hero features and services may not function properly if your cookies are disabled. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of Health Hero' most attractive features.

    Reviewing, Updating or Deleting Your Personal Information

    You can visit your membership profile page and amend your Profile Data at any time to:

    • Update or correct your personal profile information or preferences
    • Delete your account completely
    • Confidentiality and Security

    Your Health Hero account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer.

    Only employees or agents who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees and agents are kept up to date on our privacy and security practices and Health Hero takes commercially reasonable technical precautions to help keep your data secure. All of our employees and agents are required to sign confidentiality agreements that require that they keep such personal information confidential.

    Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law or if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process. We may also disclose personal information under certain limited circumstances if we feel it is necessary to enforce or apply our Terms of Service or other agreements; or protect the rights, property, or safety of Health Hero, our employees, our users, or others.

    Health Hero cannot guarantee the identity of any other members with whom you may interact in the course of using the Site or who may have access (based on the privacy level you have selected) to information you have posted. Additionally, we cannot guarantee the authenticity of any data that members may provide about themselves.

    Health Hero provides links to and information relating to many other websites, including websites with whom we may have a business relationship. We do not exercise control over those websites, and each has its own privacy policy that is distinct from this one. These other websites may also place their own cookies or other files on your computer, collect data or solicit personal information from you.

     

    Services Are Provided As-is and Without Any Warranty

    Health Hero has no special relationship with or fiduciary duty to You; Your access to and use of the Services or any Content is at Your own risk. You understand and agree that the Services is provided to You on an “as is” and “as available” basis.

    We will use reasonable efforts to ensure that the Services are available at all times. However, there will be occasions when the Services will be interrupted for maintenance, upgrades and repairs or due to failure of telecommunications links and equipment. We will take reasonable steps to to minimize such disruptions within Our reasonable control. We make no warranty that the Services will meet Your requirements or be available on an uninterrupted, secure, or error-free basis.

    Although We will make reasonable efforts to store and preserve the material residing on the Services, We are not responsible or liable in any way for the failure to store, preserve or access Your Content. You are strongly urged to take measures to preserve copies of any Content You post or upload on the Services.

    Health Hero will not be responsible or liable for any harm to Your computer system, loss of data, or other harm that results from Your access to or use of the Services, or any Content. You also agree that Health Hero has no responsibility or liability for the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services.

    Health Hero will not be liable for the privacy of email addresses, registration and identification information, communications, or any other Content stored on the Services or otherwise connected with Your use of the Services.

    Without limiting the foregoing, Health Hero expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We further make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security or reliability of the Services or any content thereon. No advice or information, whether oral or written, obtained from Health Hero or through the Services, will create any warranty not expressly made herein.

     

    Children

    Health Hero should not be used by individuals under fifteen years of age. We do not intend to collect any personally identifiable information from such individuals.

     

    Your Acceptance of These Terms

    By using Health Hero, you signify your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use Health Hero and cease participation in the Programs. Your continued use of Health Hero following the posting of changes to these terms will mean you accept those changes.

    By agreeing to participate in the Rewards Program, one of our Marketing Programs, or accessing the Site, you acknowledge and fully understand this Privacy Policy, agree to be bound by the terms contained in this Privacy Policy and freely consent to the information collection and use practices described herein.

    Services Are Provided As-is and Without Any Warranty Health Hero has no special relationship with or fiduciary duty to You; Your access to and use of the Services or any Content is at Your own risk. You understand and agree that the Services is provided to You on an “as is” and “as available” basis.

    We will use reasonable efforts to ensure that the Services are available at all times. However, there will be occasions when the Services will be interrupted for maintenance, upgrades and repairs or due to failure of telecommunications links and equipment. We will take reasonable steps to to minimize such disruptions within Our reasonable control. We make no warranty that the Services will meet Your requirements or be available on an uninterrupted, secure, or error-free basis.

    Although We will make reasonable efforts to store and preserve the material residing on the Services, We are not responsible or liable in any way for the failure to store, preserve or access Your Content. You are strongly urged to take measures to preserve copies of any Content You post or upload on the Services.

    Health Hero will not be responsible or liable for any harm to Your computer system, loss of data, or other harm that results from Your access to or use of the Services, or any Content. You also agree that Health Hero has no responsibility or liability for the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services.

    Health Hero will not be liable for the privacy of email addresses, registration and identification information, communications, or any other Content stored on the Services or otherwise connected with Your use of the Services.

    Without limiting the foregoing, Health Hero expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We further make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security or reliability of the Services or any content thereon. No advice or information, whether oral or written, obtained from Health Hero or through the Services, will create any warranty not expressly made herein.

     

    Waiver

    Wellness Program Waiver RELEASE AND WAIVER OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNITY AGREEMENT ("AGREEMENT") FOR AND IN CONSIDERATION of being permitted to voluntarily participate in the “Health Hero Program”, for myself, my personal representatives, assigns, heirs, and next of kin: ACKNOWLEDGE, agree, and represent that my participation in the “Health Hero Program” is voluntary and is not an expressly or impliedly required incident of my employment. I further understand, agree, and acknowledge that the “Health Hero Program” will not produce any substantial direct benefit to Health Hero beyond improvement to employee health and morale that is common to all kinds of recreation and social life. ACKNOWLEDGE, agree, and represent that I understand the nature of the “Health Hero Program” and that I am qualified, in good health, and in proper physical condition to participate. I further agree and warrant that if at any time I believe conditions to be unsafe, I will immediately discontinue further participation in the “Health Hero Program.” FULLY UNDERSTAND that: (a) the “Health Hero Program” involves risks and dangers of serious bodily injury, including permanent disability, paralysis, and death (“Risks”); (b) these Risks and dangers may be caused by my own actions or inactions, the actions or inactions of others participating in the “Health Hero Program”, the condition in which the “Health Hero Program” takes place, or the negligence of the “Releasees” named below; and (c) there may be other risks and social and economic losses either not known to me or not readily foreseeable at this time; and I fully accept and assume all such risks and all responsibility for losses, costs, and damages I incur as a result of my participation the “Health Hero Program.” HEREBY RELEASE, DISCHARGE, AND COVENANT NOT TO SUE Health Hero and any of its past, present, or future parent corporations, subsidiaries, divisions, affiliates, successors and assigns and its and their officers, directors, agents, trustees, insurers, attorneys, employees, administrators, members, volunteers, and other participants (collectively referred to as “Releasees”) from all liability, claims, demands, losses or damages on my account caused or alleged to be caused in whole or in part by the negligence of the Releasees or otherwise, including negligent rescue operations; and I further agree that if, despite this Release and Waiver of Liability, Assumption of Risk, and Indemnity Agreement I, or anyone on my behalf, makes a claim against any of the Releasees, I will indemnify, save and hold harmless each of the Releasees from any litigation expenses, attorneys’ fees and costs, loss, liability, damage, or cost which may incur as the result of such claim. I HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT AND HAVE SIGNED IT FREELY AND WITHOUT INDUCEMENT OR ASSURANCE OF ANY NATURE AND INTEND IT TO BE A COMPLETE AND UNCONDITIONAL RELEASE OF ALL LIABILITY TO THE GREATEST EXTENT ALLOWED BY LAW AND AGREE THAT IF ANY PORTION OF THIS AGREEMENT IS HELD TO BE INVALID THE BALANCE, NOTWITHSTANDING, SHALL CONTINUE IN FULL FORCE AND EFFECT.

     

    Changes to this Privacy Policy

    We may update this policy at any time by simply posting such addition or modification on Health Hero. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an email or via a prominent notice on our website.